Receipt Not Scanning Properly
If the app isn't reading your receipt correctly:
- Good lighting: Make sure the receipt is well-lit and not blurry.
- Flat surface: Place the receipt on a flat surface to avoid wrinkles and shadows.
- Full receipt: Capture the entire receipt including all items, tax, and total.
- Edit after scanning: You can manually edit any items, prices, or quantities that were parsed incorrectly on the Review screen.
Voice Input Not Working
If the app isn't recognizing your speech:
- Check microphone permission: Go to Settings > VoiceSplitr and ensure microphone access is enabled.
- Check speech recognition permission: The app also needs Speech Recognition permission to transcribe your voice.
- Speak clearly: Mention item names as they appear on the receipt for best matching.
- Edit transcripts: You can tap on any saved transcript to edit the speaker name or text before processing.
Items Assigned to Wrong Person
If the AI assigned items incorrectly:
- Edit assignments: Tap "Edit" on the Split Results screen to reassign items using checkboxes.
- Be specific: When recording, mention specific item names from the receipt (e.g., "I had the fish and chips bowl").
- Name everyone: Say who got what clearly (e.g., "I got the soup, and Anna got the drinks").
- Shared items: Say "we shared" or "we split" to assign an item to multiple people.
Prices Look Wrong
If the prices don't match your receipt:
- Check the Review screen: You can edit all item prices, quantities, tax, and tip before proceeding.
- Quantity items: Items with quantities (x2, x3) show the per-unit price. The total is calculated automatically.
- Tax & tip: These are split proportionally based on each person's share of the subtotal.
Still having issues? We're here to help!
Contact Us
If you're still experiencing problems after trying the steps above, please reach out to us at babs@wanyekitech.com.
When contacting support, please include:
- Your device model and iOS version
- A description of the issue
- Any error messages you're seeing
- A screenshot if possible